SAXTON B. LITTLE FREE LIBRARY
319 Route 87 Columbia, CT 06237
Phone: 860 228 0350 Fax: 860 228 1569 E-mail: staff@columbiactlibrary.org

Monday, Friday, Saturday 10:00 a.m. - 5:00 p.m. Tuesday, Wednesday, Thursday 10:00 a.m. - 8:00 p.m.

Home Adult Services* Library Services Children's Corner Hot Spot (for Teens)

Home

About the Saxton B.

Library Board

Friends of the Library
(updated 4/08)

Online Library Catalog

iConn.org

Event Calendar

Contact Us

Library Passes

Links

Diary of Saxton B. Little

Comments

Saxton Reads! & Reviews

We invite the public to post reviews to our catalog by logging into our online catalog. Reviews will then be posted to this blog. Comments can be added to existing posts or may be added as separate reviews on our catalog
OCTOBER 17, 2010
This is Dedicated
A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
Janelle Barlow and Claus Moller
Berret-Koehler Publishers, c.1996.



This book is dedicated to all the people

who complained about various drafts of this text and

thereby gave the authors an incredible gift.





   Add a Comment
Enter your comment below, then click Submit.
Nickname: (displays with your comment)
Comment:
Enter the letters you see on the left:

-------------------------------------------------------

Subscribe via RSS
Search

Categories