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Saxton Reads! & ReviewsWe invite the public to post reviews to our catalog by logging into our online catalog. Reviews will then be posted to this blog. Comments can be added to existing posts or may be added as separate reviews on our catalog OCTOBER 17, 2010
This is Dedicated
A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
Janelle Barlow and Claus Moller Berret-Koehler Publishers, c.1996. This book is dedicated to all the people who complained about various drafts of this text and thereby gave the authors an incredible gift. |
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